f you have any questions relating to your order, shipping or payment methods, product returns, privacy and other issues, this is where you will find the answers.
Options :
You may place your order on-line securely. We accept the following major credit cards order on-line or off-line: Visa, MasterCard, American Express and Discover. You may also order by check or money order.
All transaction are being prosessed by Harford Locksmith using Secure Socket Layer (SSL) Encryption Systems
Order by phone :
Please call 443:269:08:five:eight
from 9 AM to 5 PM Eastern Standard Time Tuesday through Friday. Please no on site sales
Due to our call volume it may take two business days to return your call. For a same day response please email us at lockster@comcast.net
or fill out the form below
Order by money order or check:
Please make money orders or check payable and mail to:
Harford Locksmith
913 Bynum Hills Road
Bel Air, Maryland 21015 PLEASE AGAIN NO ONSITE SALES
We will ship your order immediately after your money order or check has been cleared.
Contact Us :
Harford Locksmith provides quality customer service assistance. Our team of friendly, knowledgeable representatives are available to assist you in a variety of ways, five days a week! You can contact us:
Via Email : lockster@comcast.net
(Emails received will be answered within 24-48 hours).
Please click on our customer service icon on the left side of all pages
By Telephone :
443:269:085eight via phone Tues-Fri. between 9:00am-3:00pm EDT
Payment Information:
Harford Locksmith accepts the following credit cards for order payment:
Visa
MasterCard
American Express
Discover
Money Orders, *Personal and *Business Checks
*All checks will take 5 to 7 bank days to clear before we ship the order
Shipping & Handling:
Free Shipping Offer on items ship to Continental U.S.A. Only,
All International Orders we will email you the shipping cost after you place your order.
We ship World Wide
All orders are shipped via USPS ,UPS, DHL or FedEx
All orders that are shipped via UPS will have tracking information send via email on invoice.
All in-stock items are shipped within 7-10 days M-F excluding holidays and weekends . If an item is currently out of stock, you will be notified by phone and or email.
We use protective packaging for safe arrival: Your products are packed so that they arrive in great shape and ready for use.
Sales Tax:
We reserve the right to add any applicable federal, state or provincial taxes to your total as required by law. Applicable sales taxes are calculated according to the "Ship To" address.
Customs and Import Duties Information:
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Harford Locksmith. Com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Harford Locksmith. Com Online Store is dedicated to ensuring a safe and easy online commerce environment. This site is protected by a Secure Socket Layer (SSL) which offers the highest level of encryption security possible for your order. SSL is a 128-bit encryption technology which scrambles your credit card number and personal information, making it unreadable to anyone but Harford Locksmith.Com SSL is compatible with Netscape Navigator Version 2.0 and above, Microsoft Explorer 3.0 and above, and AOL Version 3.0 and above.
Privacy :
Information is kept in confidence and never shared, rented or sold.
Representations / Liability Disclaimer :
Harford Locksmith makes no representations, warranties, or guarantees, express or implied, other than the express representations contained on this site. Liability of Harford Locksmith shall be limited to the amount paid by the client for the product provided and Harford Locksmith’s obligation hereunder shall not include any liability for special, direct, indirect, or consequential damages. Buyer agrees to indemnify and hold harmless Harford Locksmith for any and all claims arising from the use or misuse the purchased product.
Harford Locksmith's liability under all guarantees, expresses or implies, shall be limited to replacement of defective goods only . Locks and system installations should be completed by a qualified installer only. Harford Locksmith assumes no liability if product is installed incorrectly or can not be installed by the buyer.
Disclaimer :
Although the information and recommendations at this internet site are presented in good faith and believed to be correct, Harford Locksmith makes no representations or warranties as to the completeness or accuracy of the information.
Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will Harford Locksmith be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers.
Harford Locksmith does not warrant the accuracy or timeliness of the materials on this site and has no liability for any errors or omissions in the materials.
THIS SITE IS PROVIDED ON AN "AS IS" BASIS. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH RESPECT TO INFORMATION OR THE PRODUCTS TO WHICH INFORMATION REFERS.
Product Returns :
Within 30 days of receipt of order, if for some unfortunate reason you receive a defective unit, please contact us via our form below with Request for Return as your comment (mandatory), and a brief description of the problem. After we receive your email we will review your request. After that we will issue you a RGA number. We will not accept any returns without an RGA number.
If the product is deemed defective; a customer support representative will provide you with the appropriate instructions in order for you to return the product.
Non-defective un-used products may be returned within 30 days of purchase with our authorization. A 30% restocking fee (less shipping and handling costs) will be applied to un-used non-defective returns. After receiving the return we will judge if the item was used or damaged. If the item was used or damaged by the user we will not replace or made any credits on your return.
Note: Shipping costs for returned merchandise are the customers’ responsibility. Credits and refunds to customer credit cards will only be applied upon receipt of returned products.
Products returned that have been installed, missing or damaged packaging, open screw hardware packages, and/or missing parts, will be accessed a restocking fee that will vary from 30% up to the full purchase price. If your return arrives with internal damage you will be notified and you will have the option to file a claim with our shipping agent or instruct Harford Locksmith to return it to you.
Product Guarantee :
Harford Locksmith's liability under all guarantees, expresses or implies, shall be limited to replacement of defective goods only. Lock and system installations should be completed by a qualified installer only. Harford Locksmith assumes no liability if product is installed incorrectly. Harford Locksmith.Com offers a 2 year replacment warranty less return shipping costs.
How to Shop?
You can shop at Harford Locksmith via the Internet 24 hours a day, 7 days a week! Our Customer Service hours are from 11:00am to 3:00pm EST, Tuesday - Friday. You can reach a customer service representative during those hours by calling 443:269:0858 contacting us via our Customer Service Form icon to the left of all pages on our website.
Easy to navigate web site :
Our store is designed in order to facilitate an easy and relaxed shopping experience. Our pages are not overloaded with large graphics nor do we encumber you with tedious information. Our web site is clean, simple and easy to browse through.
Our Shopping Cart :
Every person has their own shopping cart. Your shopping cart is used to hold products that you are interested in. It does not obligate you in any manner to purchase the products in your cart.
Our shopping cart system allows you to add products, remove products, and change the quantity amount of a given product.
* If you do not add any product (s) to your cart, your cart will be empty.
Adding items to your Cart :
You can add an item to your shopping cart by entering the desired quantity and clicking
on the BUY NOW button next to the product. When you add an item to your cart your shopping cart will be updated instantly*. You can add as many items as you wish.
You can also add more of an item when viewing your shopping cart by simply changing the amount in the quantity box and then clicking the Update button.
* Adding Product (s) to your cart does not obligate you in any manner to purchase the product (s) in your cart. Your order is not finalized until you go through the checkout process and submit your order in our secure payment area.
Viewing your Cart :
You can see what's in your shopping cart at anytime. Simply go to our products page and click on the View Cart button to the left on all web pages . Your items are not processed until you checkout.
Removing items from your Cart:
To remove an item from your shopping cart you will need to access your shopping cart. You can do this by clicking on the view cart button Next, simply enter the quantity "0" beside your item and click on the update button to remove the item.
Checkout :
As soon as you click on the checkout button, you will begin the checkout process. We'll walk you through the steps necessary to complete your order, and give you the opportunity to change your shipping options and/or item quantities. Please note that your order will not be finalized until you click on the "Submit Order" button that will appear at the very end of the purchase process.
Upon submitting your order, an order receipt and confirmation number will be sent to you to the email address you specified during your checkout process.
Important: Please ensure that you do not click on the "Submit Order" more than once. Your credit card will not be charged until your order is shipped.
Icon Pricing Errors
On occasion there may be a price error between the viewed price icon and the check out price. Please email us if this occurs and we will correct the error. Harford Locksmith will not be responsible for the pricing errors. We will email you if there is a error with the pricing and you will have the option to cancel your order or to proceed with your order and we will add the difference to your price whether the price is higher or lower.